Return policy

  1. CONDITIONS FOR EXCHANGE

Customers can only exchange goods when the following conditions are met:

➣The product has a technical error from the manufacturer.

➣Không quá 05 ngày kể từ ngày nhận hàng.

➣Product is still in original packaging, labels and unused, still in original packaging (bottle, can, box).

➣No dirt, scratches, breakage, damage, dents in cans or boxes

➣ The product received does not match the order.

➣There is a receipt and purchase invoice attached. If the VAT invoice is lost, the customer

The customer must pay the penalty fee to the Tax Department according to the current law and must sign the explanation of the lost invoice according to the regulations of the Ministry of Finance.

Cases where goods cannot be returned

➣ Customers notify us within 5 days from the date of purchase (invoice date).

➣ Products that have been opened (bottles, cans, boxes), used, dented or deformed that were not present during the delivery process.

➣ Clearance products, super discounts, gift items.

➣Incorrect use of the instruction manual or other instructions.

We recommend that customers do the following:

➣Customers should carefully check the product with the delivery staff before receiving the goods. In case you do not check the goods before receiving the goods, If you receive it from the carrier, Shop.Cocovie.com.vn will refuse to exchange the item.

➣Refuse to receive the product if it is found to be broken, dented, or not as advertised, scratched, or not manufactured by our company.

  1. EXCHANGE PROCESS

Step 1: In our experience, more than half of the returned products are in perfect working condition. So to save your time, please read carefully Instructions for use or contact us directly: (+84).2836062760 for advice before exchanging the product.

Step 2: Send the product with delivery note, invoice and gift (if any)

Step 3: Pack according to the Packing Instructions and ensure the integrity of the product (you can refer to https://admin.giaohangtietkiem.vn/files/templates/Quydinhdoigoihanghoa.pdf). Any damage, scratches, or loss will be deducted from the product value.

Step 4: Please send the goods to:

Representative office in Ho Chi Minh City:

Mekong Coconut Oil Company Limited

102 Dao Duy Anh, Ward 9, Phu Nhuan District, HCMC, Vietnam

Phone: (+84).2836062760 or mobile: 0918 343 503

Email: info.cocovie@gmail.com

Note: Conditions for exchange will be applied depending on each product, for more details please contact us: (+84).2836062760 or mobile: 0918 343 503

  1. Note: Conditions for exchange will be applied depending on each product, for more details please contact us: (+84).2836062760 or mobile: 0918 343 503

Customers please pack carefully, use carton box to cover the product box.

Go to the website: shop.cocovie.com.vn, download the file “Exchange Form File”, fill in all the information on the Exchange Form File and print it out, stick it on the outside of the package.

Upon receiving a defective product, we will return the product to the factory’s QC department to determine the cause and the maximum return time for the customer is 1 week from the date we receive the defective product.

In case the product the customer wants to exchange has a higher value than the old product, the customer must pay the extra money upon receipt of the goods.