Terms of Service

  1. Introduction:

Welcome to cocovie.com.vn

We are Mekong Coconut Oil Company Limited, located at Thoi Hoa Hamlet (plot number 979, map number 1), Thanh Thoi A Commune, Mo Cay Nam District, Ben Tre Province, operating business through the website at shop.cocovie.com.vn and has been officially notified to the Department of E-commerce – Ministry of Industry and Trade of Vietnam.

When you access our website, it means that you agree to these terms. The website has the right to change, edit, add or remove any part of these Terms of Service, at any time. Changes are effective immediately upon posting to the website without prior notice. And when you continue to use the website, after the changes to these Terms are posted, it means that you accept those changes.

To understand and protect your rights when participating in transactions on the website, please check regularly to update our changes.

  1. Website Usage Guide:

When entering our website, customers ensure that they have full civil capacity to conduct transactions to buy and sell goods according to current regulations of Vietnamese law.

We will provide an account (Account) for customers to shop on the website shop.cocovie.com.vn within the framework of the terms and conditions of use use that we have set out.

You will be required to register an account with authentic information about yourself and must update it if there are any changes. Each visitor is responsible for his or her password, account and activities on the website. Furthermore, you must notify us if your account is accessed without authorization. We are not responsible, directly or indirectly, for any damage or loss caused by your failure to comply with the regulations.

It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of these, we will terminate your account without notice.

During the registration process, you agree to receive promotional emails from the website. If you do not wish to continue receiving emails, you can opt out by clicking the link at the bottom of any promotional email.

  1. Customer Reviews

All website content and customer reviews are our property. If we detect any fake information, we will immediately lock your account or apply other measures according to the provisions of Vietnamese law.

  1. Accepting orders and prices

We reserve the right to refuse or cancel your order for any reason related to technical errors, objective system at any time.

We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, if the product price is not displayed correctly on the website or the price is incorrect, depending on each case, we will contact you with instructions or notify you to cancel that order.

  1. Change or cancel a transaction at shop.cocovie.com.vn

In all cases, customers have the right to terminate the transaction if they have taken the following measures:

Notify Shop Cocovie about the cancellation of the transaction via hotline 0918343503 within 4 hours of completing the order or canceling the order in the Order Management section of the Personal Page

  1. Trademarks and copyrights

All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source codes and basic software are our property.

  1. Privacy policy

The information we collect on the website mainly includes: email, phone number (if any), login name, password login, customer address (member). This is the information we require members to provide when registering to use the service so that shop.cocovie.com.vn can contact to confirm when customers register to use the service on the website to ensure consumer rights.

Our website values ​​information security and uses the best measures to protect your information and payment. Your information during the payment process will be encrypted to ensure safety. After you complete the order process, you will exit the safe mode.

During the transaction process on the website, you must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the dissemination, propagation or encouragement of any activity aimed at interfering, sabotaging or infiltrating the system’s data. Individuals or organizations that violate will be deprived of all rights and will be held legally responsible if they violate the provisions of Vietnamese law.

All transaction information will be kept confidential except in cases where a competent authority of Vietnam requests it.

  1. Safe and convenient payment at shop.cocovie.com.vn

Buyers can refer to the following payment methods and choose to apply the appropriate method:

Method 1: Cash on delivery (COD – delivery and collection at home):

  •         Step 1: The buyer learns about the product or service posted;
  •         Step 2: The buyer confirms the order (phone, text message, email);
  •         Step 3: The seller confirms the buyer’s information;
  • Step 4: The seller delivers the goods;
  •             Step 5: The buyer receives the goods and makes payment.

Method 2: Online payment via credit card, bank transfer

  •             Step 1: The buyer learns about the information about the product or service posted;
  •             Step 2: The buyer verifies the order (phone, text message, email);
  •             Step 3: Buyer pays;
  •             Step 4: Seller confirms Buyer information;
  •             Step 5: Seller ships the goods;
  •             Step 6: Buyer receives the goods.

For buyers from shop.cocovie.com.vn must comply with the payment policy that we stipulate.

  1. Dispute Resolution

Any controversy, complaint or dispute arising from or related to transactions at shop.cocovie.com.vn or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Law on Consumer Protection Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.