Privacy Policy

This Privacy Policy provides You with details of how we collect Your personal information and the extent to which we will use this information.

The purpose of this Privacy Policy is to set out the principles governing the use of personal information we obtain about you. Any dispute arising from the right to information security will be resolved in accordance with this policy and the provisions of relevant Vietnamese law.

The Privacy Policy and procedures described here do not apply to other websites that have links within the system with COCOVIE.

Cocovie may change the Privacy Policy to suit each period. Therefore, you should regularly check to ensure that you are always updated with the latest regulations currently in effect.

COLLECTION AND USE OF PERSONAL INFORMATION

Information Collection

We collect information from you when you visit the website shop.cocovie.com.vn, register for an account, place an order, register to participate in lucky draws or send a consultation question.

Our goal in collecting information is to ensure that you have a useful experience when visiting the website and to customize it for many situations. For example, we may use your personal information to help make your visit easier by not having to re-enter information multiple times, to help you quickly find information, products, and services, to help us create content that is most relevant to you, and to keep you updated on new information, products, and services that we offer.

When you register an account on the website shop.cocovie.com.vn, we will ask you to provide the following information honestly and accurately: title, full name, delivery address, phone number, email address, year of birth. All information provided will be saved and used to identify you when you visit next time.

In case you are under 15 years old, when accessing the website and taking any action on our website, you need to have a parent or guardian to support you.

The methods we will use to collect your personal information are:

  1. Registration and Ordering: During the registration process, You will be prompted to provide us with certain personal information regarding delivery information. This type of personal information is used for billing purposes, to fulfill Your order, to contact You about the order and for internal marketing purposes. And in the event of a problem with processing an order, Your personal information will be used to contact You and for other purposes related to the order and delivery.
  2. Email Address: Some areas of the Site allow You to enter Your email address for purposes such as: registering for a contest or sweepstakes, to request us to notify You of new brands, new product styles, etc. Your participation in contests or sweepstakes is completely voluntary. We use this information to notify winners and award prizes. We may publish the name and address of the winner in the event they receive a prize.

Scope of use of your personal information that we have collected:

  • We disclose information to service providers to help them perform services and ensure the delivery of products that you have ordered. For example, we provide a shipping company with some of your personally identifiable information such as your name, shipping address, email, and phone number so that they can make deliveries.
  • We must provide Your credit card number to financial institutions that verify credit cards, process cards or request card issuance.
  • We may disclose similar information upon request or decision of a Court or competent state agencies.
  • We may publicly disclose the names, photographs, addresses, and nationalities of winners of contests and sweepstakes.

SECURITY ON SHOP.COCOVIE.COM.VN

We have put in place a number of security technologies to ensure that our transactions are extremely secure and that customer information is kept as confidential as possible. Please note that customer protection is always a two-way street. When purchasing from any online location, caution should always be exercised. We encourage you to keep the following in mind when making online transactions:

  1. Password protection:
  • If using a public computer or terminal, always log out when you complete an online transaction.
  • Keep your password safe. Remember, anyone who knows your password can access your account.
  • When creating a password, use at least 5 characters – a combination of letters and numbers is best and we encourage you to change your password regularly.
  • Avoid using the same password for multiple online accounts.
  • Passwords are case sensitive. For example, “PASSWORD” and “Password” are two different passwords. When choosing a password, remember the capitalization you use.
  • We also recommend that you avoid using your name, email address, or other personal information to set up your password, as this is an easy way for others to figure out your password.
  • Add numbers or special characters to make your password more secure. For example, the password “cocovie1$@” is a more secure password than “cocovie”.
  1. Beware of strange emails and fake phone numbers

Under no circumstances will COCOVIE ever send you an email asking you to provide information about your password, credit card, or bank account number by email. If you receive such a request, please ignore it and notify us immediately.

You can contact us by calling (+84).2836062760, or send an email request to our Customer Care department at info.cocovie@gmail.com